Terms of Service

1. Agreement

These terms govern your use of this website and of the services and software provided by L & L Interactive ("we", "us"). By engaging our services, using PlatformSync or LnLMTR, or participating in an event or community we operate, you accept these terms.

Where we have signed a separate statement of work or service agreement with you, that document takes precedence over these terms to the extent of any inconsistency.

2. Our services

We provide three service lines:

• Brand and network management: player support ticketing, moderation and cheater enforcement, billing and revenue operations, and infrastructure oversight for game server networks.
• Live event production: planning and logistics, server infrastructure, broadcast coordination, tournament operations, real-time issue management and post-event wrap.
• Technical infrastructure and custom development: server architecture, custom plugins, monitoring and alerting, and platform integrations.

Specific deliverables, timelines and pricing are set out per engagement. Nothing on this website constitutes an offer capable of acceptance.

3. Your responsibilities

• Use our services and software lawfully, and in accordance with the terms of the underlying platforms, including Facepunch Studios, Steam, Discord and any broadcast platform involved.
• Provide accurate information, and the access and approvals we need to do the work.
• Do not attempt to circumvent, reverse engineer or resell our software except as expressly permitted.
• Behave respectfully within the communities we manage. Rules published in those communities apply alongside these terms.

4. Intellectual property

We retain ownership of our software, tooling, systems and methods, including PlatformSync and LnLMTR, together with the L & L Interactive name and marks. Where an engagement produces bespoke deliverables for you, ownership of those deliverables is set out in the relevant statement of work.

You retain ownership of your brand, community and content. Game names and marks referenced on this site belong to their respective owners and are used descriptively.

5. Payment

• Retained management is invoiced monthly in advance unless agreed otherwise.
• One-off productions and technical builds are invoiced against the milestones in the statement of work, typically with a deposit on commencement.
• Invoices are payable within 14 days. We may pause work on overdue accounts after written notice.
• Prices are exclusive of GST and any applicable taxes unless stated.

6. Cancellation and termination

Either party may end a retained engagement with 30 days' written notice. For scheduled events, cancellation within six weeks of the event date may incur costs already committed on your behalf: hardware, third-party services and staffing.

We may terminate immediately where there is a material breach of these terms, unlawful conduct, or conduct that puts a community or our other clients at risk.

7. Limitation of liability

To the extent permitted by law, our total liability arising out of an engagement is limited to the fees paid for that engagement in the 12 months preceding the claim. We are not liable for indirect or consequential loss, including lost revenue, lost viewership or reputational harm.

We are not responsible for outages, policy changes or failures of third-party platforms, including game publishers, streaming platforms, Discord and Steam, nor for events conducted on them.

8. Warranties

Services are provided with due care and skill. Beyond that, and beyond any guarantee that cannot lawfully be excluded (including under the Australian Consumer Law), services and software are provided on an "as is" basis without implied warranties. LnLMTR is provided free of charge and without warranty of any kind.

9. Indemnity

You agree to hold us harmless from claims arising out of your use of the services, your content, or your participation in an event, except to the extent the claim results from our own breach or negligence.

10. Governing law

These terms are governed by the laws of Australia. Disputes will first be raised in writing and negotiated in good faith; if unresolved after 30 days, they may be referred to the courts of Australia.

11. Changes to these terms

We may update these terms from time to time and will revise the "last updated" date above. Changes affecting an active engagement will be communicated directly and will not apply retrospectively to work already agreed.

12. Contact us

Questions about these terms: admin@lnlinteractive.com.